Job Description

Our client, a well-established 3-star hotel located in the vibrant area of Sliema, Malta, prides itself on providing exceptional hospitality and creating memorable experiences for its guests.

We are currently seeking a candidate who has some experience and can start immediately. The successful candidate will report to the Hotel Manager and work under her guidance and supervision.

Responsibilities:

• Actively and consistently follow the Hotel Reception standard operating procedures.
• Achieve specific goals set by the Hotel Manager.
• Stay informed about developments related to the hotel's services, especially those related to the employee's role.
• Ensure tasks are completed efficiently and in compliance with the job description and company policies.
• Have a thorough knowledge of and proficiency with the hotel's reservation system and other relevant systems.
• Project enthusiasm and motivation, assisting colleagues when necessary.
• Actively participate in staff meetings and other internal meetings, contributing constructively.
• Greet hotel guests and address any questions or concerns.
• Provide an outstanding guest experience.
• Maintain an orderly front desk and lobby area.
• Assist with setting up the continental breakfast.
• Operate the hotel PMS and POS systems.
• Maintain guest records and manage reservations.
• Complete basic cashier and cash reconciliation responsibilities.
• Work flexible hours, including nights, weekends, and public holidays.

Requirements:

• Pleasant and outgoing personality.
• Computer literate.
• Good command of spoken and written English.
• Proficiency in other languages, especially Italian and/or Spanish, is an asset.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career growth and development within the company.
• Pleasant working environment in a prime location in Sliema.

If you are passionate about hospitality and looking to join a dynamic team, we encourage you to apply!

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