Chat Support Agent(Entry Level) Job at Shank Bros Auto Transportation, Vestal, NY

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  • Shank Bros Auto Transportation
  • Vestal, NY

Job Description

Shank Bros Auto Transportation in Vestal, NY is looking for one chat support agent(entry level) to join our team, Our ideal candidate is a self-starter, motivated, and reliable. We are seeking a highly skilled and customer-focused Chat Support Agent to join our team. As a Chat Support Agent, you will be responsible for providing exceptional customer service and support to our clients and customers through live chat, ensuring a seamless and personalized experience.

Key Responsibilities:

· Respond to customer inquiries and resolve issues through live chat

· Provide product information, answers, and solutions

· Collaborate with internal teams to resolve complex issues

· Utilize knowledge base and resources to stay up-to-date

· Maintain high-quality service standards and response times

Benefits:

· Competitive salary and benefits package

· Opportunity to work with a dynamic and innovative company

· Professional development and growth opportunities

· Collaborative and supportive work environment

· Flexible working hours and remote work options

· Access to cutting-edge technology and software

· Recognition and rewards for outstanding performance

· Paid time off and holidays

· Opportunity to work on exciting and challenging projects

· Professional membership and certification opportunities

· Access to training and development programs

Requirements:

· 1-2 years of experience in customer service, live chat support, or a related field

· Excellent communication, problem-solving, and typing skills

· Ability to work independently and as part of a team

· Proficiency in live chat software and technology

· Strong attention to detail and analytical skills

· High school diploma or equivalent required; associate's or bachelor's degree preferred

We are looking forward to receiving your application. Thank you.

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Job Tags

Holiday work, Flexible hours,

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