Job Description
We are a data-driven healthcare organization dedicated to enhancing operational excellence and making quality healthcare affordable. Our mission is to improve patient health, support medical providers, and restore the joy of practicing medicine through empathy, AI, and predictive analytics. We connect patients and providers with the help and a centralized Managed Service Organization, fostering strong relationships and delivering high-quality, outcome-focused care.
Position Overview:
We are seeking a compassionate and skilled Medical Assistant - to join our remote team. This role involves supporting patients in navigating their care, improving communication with their medical practice, and addressing healthcare concerns. The position requires occasional travel (up to 10%) to client locations in the Reading, Harrisburg, and Allentown areas. Candidates should currently reside or be willing to relocate within 90 minutes of these locations.
Key Responsibilities:
Work primarily remotely, collaborating with patients' medical practice staff and our Case Management team to manage a targeted patient population.
Function independently while remaining a collaborative team member, extending the support of medical practice staff.
Assist patients in achieving better health outcomes by addressing questions, connecting them with their medical practice, and implementing effective care plans.
Document patients' medical history and issues accurately in the electronic health record (EHR).
Understand and navigate the referral and prior authorization processes.
Build and maintain strong, professional relationships with medical practices and within our organization.
Meet assigned Key Performance Indicators (KPIs) to ensure positive patient health outcomes and reduce medical spend.
Use various communication methods (calls, texts, emails, portals) to engage high-risk patients.
Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician, or leadership.
Travel occasionally to primary care physician offices as needed.
Follow security policies to protect all Protected Health Information (PHI) and intellectual property.
What We're Looking For:
Certified or Registered Medical Assistant.
Passion for patient coordination, particularly for those with complex medical and social needs.
Empathy and proficiency in motivational interviewing, critical listening, and behavioral change management.
Exceptional communication skills and accurate documentation abilities using software.
Experience with medical terminology and the operations of a primary care practice.
Knowledge of social determinants of health.
Bilingual in English and Spanish is strongly desired.
Certified Emergency Medical Technician (preferred).
Proficiency with EHRs, care management databases, and various software programs.
Ability to manage competing priorities while remaining detail-oriented.
Familiarity with EHR systems such as EPIC, Athena, and Cerner.
Strong written, visual, and verbal communication skills.
Ability to work independently and as part of a remote care team.
Benefits:
Work from Home: Enjoy the flexibility of remote work with less time commuting and more focus on your personal and professional goals.
Health Coverage: Comprehensive Medical, Dental, and Vision plans to keep you and your family covered.
401(k) Plan: Includes a 3% employer match on your 6% contribution to help you plan for the future.
Insurance: Life and Disability insurance, with optional additional coverage.
Employee Assistance Program (EAP): Support during tough times.
Flexible Time Off: Tailored to meet your needs and promote work-life balance.
Paid Parental Leave: Time off to support your growing family.
Professional Development: Resources for learning and career growth.
Compensation:
The base pay for this role ranges from $20 to $23 per hour, paid bi-weekly. Final compensation depends on factors such as experience, education, location, and certifications.
Equal Opportunity Employment:
We are committed to diversity, inclusion, and equal opportunity in our hiring practices. We make employment decisions without regard to race, color, religion, gender, sexual orientation, nationality, disability, veteran status, or any other protected classification. Our management ensures this policy is upheld in all aspects of employment.
Employment Type: Full-Time
Salary: $ 20.00 23.00 Per Hour
Job Tags
Hourly pay, Weekly pay, Full time, Remote job, Relocation, Flexible hours,